FREQUENTLY ASKED QUESTIONS

 

STORE POLICIES

TAX
A sales tax rate of 9% applies to retail orders shipped within the state of California only. All other states incurs 0% sales tax.

PAYMENT METHOD
Letter Parade accepts all major credit and debit cards and Paypal.

COPYRIGHT & TRADE MARKS

Unauthorized use, copying, reproduction, modification, posting, distributing, duplication, or any other misuse of any content found on this website and of all the goods sold is strictly prohibited. Any use of the material other than as permitted by Letter Parade may constitute copyright, trademark, and/or patent infringement. This website and all of its content is owned by Letter Parade, which solely reserves the right to authorize third party usage.

You may contact us to ask permission if you would like to feature our images for social media purposes and credit the brand wherever featured with link back to our site.

PRIVACY POLICY
Letter Parade takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. We partner with Stripe for our payment processing system. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. If you have any questions please contact security@stripe.com.

SHIPPING & RETURNS

TURNAROUND
Your order is processed and ready for shipping in 1-3 business days.

PACKING
Letter Parade is big on recycling so boxes, mailers, bubble wraps, packing noodles will be re-used.

INTERNATIONAL ORDERS
Please note that you as a buyer are responsible for all custom and duty fees imposed by your country. Additionally, we are not responsible for the postal delays and hold-ups at customs, these are out of our control.

RUSH DELIVERY
If you wish to expedite delivery of your order or would like to know shipping costs to desired shipping destination, please contact us so we can work in finding the best shipping method that's economical and quick.

RETURN POLICY

Orders in as-purchased condition in its original packaging may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.

DAMAGED ORDERS

Each product departs our studio in perfect condition. Should any damage incur during transit, we ask that you include a picture that clearly shows the damaged part of the product. This is so we can improve and repackage our products differently or switch mail carriers. Whatever it takes to avoid the same problem from reoccurring. As for your damaged item, we will replace them with the same product or give you a refund.

GENERAL QUESTIONS

DO YOU ACCEPT INTERNATIONAL ORDERS?
Absolutely. Contact us to discuss the details of your order and we will find the best shipping rates possible for the speed of delivery needed. Please note that we are not responsible for fees such as custom and duties incurred by the receiving country. We recommend checking your local government’s policy before placing an order with us.

ARE YOUR PRODUCTS SUSTAINABLY SOURCED?
We strive to help the environment every way we can and are in continuous search of materials to use that are eco-friendly. Currently, all our paper goods are printed on FSC-certified recycled papers while some of our envelopes are a mix of 100% recycled paper and 30% post-consumer waste content recycled paper. We source recycled materials and partner with other environmentally friendly suppliers here in the USA whenever possible.

DO YOU OFFER GIFT WRAPPING SERVICE?
Yes, please contact us to go over the details.

DO YOU HAVE A RETAIL STORE I CAN VISIT?

Letter Parade is entirely online but we are reaching out to stockists to get our products sold at stores worldwide. Sign up in our newsletter to receive updates for when we partner with a store near you!

Have a favorite local stationery store you can recommend? Let us know!

ALL OTHER INQUIRIES

Can't find the answers you are looking for? Please drop us a note.

WHOLESALE

APPLYING FOR AN ACCOUNT
Own an online store or brick and mortar? We'd love to hear from you. Click here to apply.

MINIMUMS
Our minimum opening dollar amount to open a wholesale account is $150 and reorders are $75.

OTHER REQUIREMENTS
Aside from filling out our Wholesale Application Form, we also require a resale certificate (for California accounts) and/or Tax ID.

SHIPPING & TURNAROUND
All orders ship from our HQ in Los Angeles, CA. We ship with USPS Priority Flat Rate but are able to arrange shipping with UPS if you have an account. Turnaround is typically 5-7 business days.

All shipping costs are the responsibility of the buyer.

PAYMENT
All orders must be prepaid with a credit card. New and reorders under minimum will incur a $10 fee added to the invoice. We currently do not offer NET30.

DISPLAY & PACKAGING
No part of our products may be broken up and sold as singles or removed from their original packaging.

FIND US ON ETSY WHOLESALE
Access our Etsy Wholesale Shop using a guest pass we can provide you by contacting us or searching for 'Letter Parade' under the Etsy Wholesale portal. To make a purchase, Etsy will require you to sign-up as a buyer.

OTHER WHOLESALE INQUIRY
Reach us at wholesale@letterparade.com