TERMS OF SERVICE

SALES TAX

A sales tax rate of 9% applies to orders shipped within the state of California only. All other states incurs 0% sales tax.

PAYMENT METHOD

Letter Parade accepts all major credit cards and debit cards.

SHIPPING METHOD

Letter Parade ships all orders via USPS First Class Mail, however, USPS has been known to have inconsistent delivery times and may take 4-7 days in transit. Single A2 card purchases will ship in an A6 envelope to keep the cost down. We are working to be able to offer more shipping options with other courier such as UPS and FedEx.

COPYRIGHT & TRADEMARKS

Unauthorized use, copying, reproduction, modification, posting, distributing, duplication, or any other misuse of any content found on this website and of all the goods sold is strictly prohibited. Any use of the material other than as permitted by Letter Parade may constitute copyright, trademark, and/or patent infringement. This website and all of its content is owned by Letter Parade, which solely reserves the right to authorize third party usage.

You may contact us to ask permission if you would like to feature our images for social media purposes and credit the brand wherever featured with link back to our site: info@letterparade.com

PRIVACY POLICY

Letter Parade takes the security of your personal information very seriously. We will never share or sell your information to any third party, and the information we collect is for the sole purpose of order processing and shipping. We partner with Stripe for our payment processing system. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. If you have any questions please contact security@stripe.com.

RETURN POLICY

Orders in as-purchased condition in its original packaging may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.

DAMAGED ORDERS

Each product departs our studio in perfect condition. Should any damage incur during transit, we ask that you include a picture that clearly shows the damaged part of the product. This is so we can improve and repackage our products differently or switch mail carriers. Whatever it takes to avoid the same problem from reoccurring. As for your damaged item, we will replace them with the same product or give you a refund.