QUESTIONS ON CUSTOM ORDERS

How does this process work?

After we receive your first email inquiry, we will be contacting you to collect additional information such as date needed, wording, quantity, style preferences, etc. after which an estimate will be sent to you for review. First email proofing will be sent 2-3 business days after receipt of 50% down payment. Full payment will be collected prior to delivery of completed custom order.

Will I receive an actual printed proof?

Unfortunately, we only provide email proofs at this time.

How many proofs am I allowed to receive?

You will receive two email proofs free of charge. Should there be more revisions following the second proof, an additional $20 per proof will be added to the remaining balance.

What is the minimum quantity of invitations I can order?

The minimum quantity to order invitations is 20.

To save on shipping, can I pick up my order?

Absolutely. Please let us know upon placing your order so we can arrange for you the time and date the item(s) will be available for pick-up.

I've changed my mind and want to cancel my order, will I be able to?

We strive to give the best service and quality products and would be sorry to see you go, however, cancellations are only allowed before production begins. During the proofing stage, you will be asked to sign the proof if there are no revisions needed so we can begin production. During this time, there will be no changes allowed as well as cancellations. We may stop the order but no refund will be returned.

How long until I receive my order?

Custom orders generally take 2-3 weeks to produce plus 2-3 business days order processing and design as well as shipping. If you need your order rushed, kindly contact us to discuss options to expedite your order.

I have very specific vision for my invitations; will you be able to accommodate it?

We here at Letter Parade love a good challenge and encourage our customers to be unique when it comes to their invitations. Partner closely with us until we get to what you have in mind! Please note that multiple email communications are necessary in order for us to get as much details in order to truly capture your vision.

What is the payment policy for the custom invitations?

We require 50% down payment upon placing the order and the rest of the payment must be paid prior to delivery of the invitations. An invoice will be sent with instruction on how to complete the transaction.

I'd like to be able to print the invitations myself, do you offer design and typesetting work only?

Yes, we do! Pricing will vary depending on the complexity of the graphics and other components needed. Email us with additional details to get started!